Shipping

Last updated October 29, 2026

This policy covers how Harbor ships print-on-demand merchandise and original physical materials handled during our services. For information on returns, refunds, and damaged or lost merchandise claims, see our Returns Policy and Refund Policy.

Merchandise (Print-on-Demand)

  • Production time: Orders typically enter production within 24 hours and are completed within 2–7 business days before shipping. Some products (e.g., embroidered items) may take longer.

  • Shipping time: Once shipped, domestic U.S. orders typically arrive within 2–5 business days. International orders typically take 5–20 business days, depending on destination and customs processing.

  • Carriers: Orders ship via USPS, FedEx, DHL, or regional carriers, selected by our production partner based on your location and which facility fulfills your order.

  • Split shipments: Because items may be produced by different facilities depending on availability and your location, an order with multiple items can arrive in more than one shipment with separate tracking numbers. This is normal and doesn’t indicate an error.

  • Tracking: You’ll receive tracking information by email once your order ships.

International Shipping (Merchandise Only)
Our print-on-demand merchandise ships internationally through our production partner. International orders typically take 5–20 business days to arrive after shipping, depending on destination and customs processing. You’re responsible for any customs duties, taxes, or import fees charged by your country. These aren’t included in your order total and are collected separately, usually by the carrier or your local customs office.

International shipping applies only to merchandise purchased through our online store. Services that involve Harbor shipping materials directly (see below) are currently available to clients within the United States only.

Shipping Address Accuracy
You’re responsible for providing an accurate shipping address at checkout. We’re unable to redirect an order once it’s in production, and a reshipment due to an incorrect address may involve an additional charge (see our Returns Policy for details).

Original Documents & Physical Materials (U.S. Only)
Services involving the shipment of original physical documents, photos, or materials — such as document scanning or digital organization — are currently available to clients within the United States only.

  • These items are shipped using a trackable, insured carrier service, and we’ll confirm signature-on-delivery with you before shipping anything irreplaceable.

  • Because these materials are often irreplaceable, we take extra care in how they’re packaged. Once an item is in the carrier’s possession, our liability is limited to the carrier’s insured value for that shipment.

  • If you’d rather not ship original materials at all, let us know. We’re happy to arrange an in-person handoff or pickup to those living within 100 miles of us.

  • If a shipment appears lost or delayed, notify us as soon as possible so we can begin a trace with the carrier.

Delays Outside Our Control
Shipping estimates are our best projection, not a guarantee. Carrier delays, weather, customs processing, and other circumstances outside our control can affect delivery timing.