Refunds

31-Day Declutter Program

Applies to our one-on-one decluttering programs (virtual or in-person).

1. No Refunds.
   All payments are final and non-refundable. This policy is designed not only to protect our business but to encourage accountability and follow-through in a program that is easy to abandon prematurely.

2. Program Duration & Cancellations.
   The program runs for 31 consecutive days. Cancellations or missed sessions are non-refundable. With at least 24-hour notice, we’ll attempt to reschedule a session within your program period (subject to availability).

3. Pause / Restart Within 12 Months.
   You may pause and restart your remaining sessions within 12 months of purchase, at no extra cost. After 12 months, unused sessions expire.

4. Transfer / Gift Option.
   You may transfer any remaining portion of your program to another person at no cost by notifying us in writing.

5. Why a No-Refund Policy Exists.
   The policy is part of the structure that makes the program work. It protects dedicated scheduling, ensures fairness to other clients, and reinforces commitment through completion.

Service-Based Work

Applies to all personalized or hands-on services such as end-of-life planning, home safety preparations, document scanning, digital organization, and other related services.

1. No Refunds.
   All service fees are final once payment is received.

2. Reserved Professional Time.
   Because we allocate staff time, travel, and preparation for each engagement, cancellations or no-shows do not qualify for refunds.

3. Deferrals or Rescheduling.
   You may request to reschedule services within 12 months of payment, depending on availability.

4. Transfer Option.
   Services may be transferred to another person at no cost with written notice.

5. Purpose of This Policy.
   Custom and creative work involves irreversible time investment. The strict no-refund policy protects that time and ensures each engagement is entered into seriously and respectfully.

Digital Products

Applies to all digital purchases including guides, workbooks, and online resources.

1. No Refunds.
   All digital product sales are final. Once purchased, downloads cannot be “returned” and full access is immediately granted.

2. Intellectual Property Protection.
   To safeguard our proprietary materials and prevent misuse, refunds are not offered for dissatisfaction, non-use, or change of mind.

3. Technical Issues.
   If a download link or file is defective, we will replace or restore access — this does not constitute a refund.

4. Acknowledgement.
   By purchasing, you confirm understanding that digital goods are non-refundable and that access is granted instantly upon payment.

Merchandise

Applies to all physical merchandise and branded products sold through our online store.

1. Final Sale.
   All merchandise is print-to-order or dropshipped. Purchases are final and non-refundable.

2. Customer Responsibility.
   Please review your order details (size, color, address) carefully; customer input errors are not eligible for refund or exchange.

3. Damaged or Incorrect Items.
   If an item arrives damaged or incorrect due to our production partner’s error, contact us within 14 days of delivery with photos. We will offer a replacement or store credit at our discretion.

4. No Returns or Restocks.
   We do not maintain inventory or accept returns for change of mind.

5. Acknowledgement.
   By completing your purchase, you agree to this final sale policy and confirm that all information provided at checkout is accurate.