Refunds

Last updated November 5, 2026

At Harbor, our services involve real time, planning, and often travel and reserved scheduling — once that investment is made, it can’t be undone. Because of this, payments across our programs and services are generally non-refundable. Wherever possible, we’ve built in flexibility through rescheduling, pausing, and transfer options, so a change in circumstances doesn’t have to mean losing your investment entirely.

Declutter Program
Applies to our one-on-one decluttering programs, virtual or in-person.

  • Payments are final and non-refundable.

  • The program runs for 31 consecutive days. Missed sessions don’t qualify for refunds, but with at least 24 hours’ notice, we’ll attempt to reschedule within your program period, subject to availability.

  • You may pause your program and resume remaining sessions within 12 months of purchase at no extra cost. Unused sessions expire after 12 months.

  • You may transfer any remaining portion of your program to another person at no cost by notifying us in writing.

Service-Based Work
Applies to personalized or hands-on services such as end-of-life planning, home safety preparation, document scanning, digital organization, and similar work.

  • Service fees are final once payment is received. Because we reserve staff time, travel, and preparation specifically for your engagement, cancellations or no-shows don’t qualify for refunds.

  • You may request to reschedule within 12 months of payment, depending on availability.

  • Services may be transferred to another person at no cost with written notice.

Digital Products
Applies to guides, workbooks, and other digital resources.

  • All digital product sales are final. Access is granted immediately upon purchase.

  • If a download link or file is defective, we’ll replace it or restore your access — this isn’t considered a refund.

  • Digital products aren’t eligible for return; see our Returns Policy for details.

Merchandise (Print-on-Demand)
Applies to physical merchandise sold through our online store.

  • All merchandise is made-to-order. We don’t offer refunds for change of mind, buyer’s remorse, or preference-based reasons once an order is placed.

  • Please review your order details (item, size, color, and shipping address) carefully before checkout — orders placed with incorrect details aren’t eligible for a refund.

  • If your item arrives damaged, defective, misprinted, or is lost in transit, see our Returns Policy for how to report it and what to expect.

Products Purchased on Your Behalf
During organizing and decluttering services, we may purchase supplies or products for you — bins, labels, storage solutions, and similar items — often using funds you’ve provided or reimbursed. These purchases are governed by the original retailer’s own return and refund policies, not Harbor’s, since Harbor is acting as a purchaser on your behalf rather than as the seller. We’re happy to help facilitate a return with the original retailer when needed.

Processing Time
Approved refunds are issued to your original payment method within 5–10 business days.