Privacy

Last updated: October 30, 2025

Harbor (“we,” “us,” or “our”) respects your privacy and the sensitive nature of the work we do. This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit our website, contact us, or engage with our services.

By using our site and services, you consent to the terms of this Privacy Policy.

1. Information We Collect

Personal Information

We collect personal information only when it is voluntarily provided by you. This may include:

  • Name, email address, phone number, and mailing address

  • Demographic details such as age, location, or relevant family information (when shared for personalized planning)

  • Information you provide during sessions, consultations, or assessments

  • Payment information (processed securely via third-party providers such as Stripe, Affirm, or Klarna)

We may also collect limited personal notes to support your ongoing work with Harbor, such as session insights, progress details, or personal preferences. These records are used solely to deliver individualized services and are not shared or sold.

Non-Personal Information

When you visit our site, we may automatically collect certain technical data such as your IP address, browser type, operating system, referring website, pages visited, and time spent on the site. This helps us improve our website and user experience.

2. How We Use Information

We use your information only for purposes directly related to providing and improving our services:

  1. To deliver personalized plans and support sessions.

  2. To manage your account, scheduling, and payments.

  3. To improve our services through aggregated analytics.

  4. To send appointment reminders, service updates, or newsletters (you may unsubscribe anytime).

  5. To maintain accurate client records and ensure continuity of service.

  6. To comply with applicable laws and contractual obligations.

We never sell, trade, or rent personal information for marketing purposes.

3. Where & How We Store Your Information

Harbor uses only secure, GDPR-compliant platforms to store and manage sensitive client information. Your data may be securely stored in:

  • Google Workspace (encrypted and access-restricted) for documents and session notes

  • Acuity / Calendly for scheduling

  • Stripe, Affirm, or Klarna for payment processing

  • Notion / Airtable / Trello for internal project management and progress tracking (when applicable)

All systems are password-protected, access-limited to authorized team members, and configured with multi-factor authentication wherever possible.

If you would like us to provide a full list of current tools and storage systems that may contain personal data, please contact us at hello@safewithharbor.com.

4. Data Retention & Deletion

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected or to comply with legal obligations.

  • Session notes and client records are typically retained for up to 24 months after your last session unless you request deletion sooner.

  • Financial records are maintained for accounting and tax compliance as required by law.

  • You may request that we delete or anonymize your personal information at any time, and we will comply unless retention is required by law.

5. Security & Protection

We take data protection seriously.

  • All stored data is encrypted or secured within trusted cloud-based systems.

  • Only authorized Harbor staff or contractors who require access to perform their duties can view personal information.

  • We regularly review and update our privacy and security measures to align with GDPR and other data protection standards.

While no digital transmission is entirely risk-free, we use commercially reasonable safeguards to minimize unauthorized access or disclosure. Your continued use of our website and services indicates acceptance of these practices.

6. Cookies & Analytics

Our website uses cookies and analytics tools to improve functionality and understand how visitors interact with our content. Cookies are small text files stored on your device that help remember your preferences. You can choose to disable cookies through your browser, though some site functions may not work properly if you do.

We may use third-party analytics providers (e.g., Google Analytics) to collect anonymous data about site usage and performance.

7. Client Communications & Confidentiality

All communication with Harbor—via email, message, form, or live session—is treated as confidential. We do not share private details, stories, or documents outside our internal team unless:

  • You provide written consent, or

  • We are legally required to disclose information to protect your safety or comply with law enforcement.

Session notes are for professional use only and help us create individualized guidance for your ongoing work.

8. Data Rights Under GDPR & Other Privacy Laws

If you are a resident of the European Economic Area (EEA), the United Kingdom, or another region with comparable data rights, you have the right to:

  • Request access to your personal data.

  • Request correction or deletion of inaccurate or outdated data.

  • Withdraw consent for processing where applicable.

  • Lodge a complaint with your local data protection authority.

We will respond to verified requests within a reasonable timeframe.

9. Disclosure to Outside Parties

We do not sell or trade personally identifiable information. We may share data only with trusted third-party service providers who assist in operating our website, scheduling, communications, and payment processing. These providers are contractually obligated to keep your information confidential and secure.

We may also disclose information if necessary to:

  • Comply with legal obligations,

  • Protect our rights, property, or safety, or

  • Enforce our policies and agreements.

10. Children’s Privacy

Harbor’s services are designed for adults. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

11. External Links

Our website, resources, or newsletters may contain links to other sites. We are not responsible for the privacy practices or content of external websites. We encourage you to review each site’s privacy policy before submitting personal information.

12. Images & Creative Content

Images, visuals, and materials on this website are either original or properly licensed. Downloading, reproducing, or reusing these files without authorization is prohibited.

13. Changes to This Policy

We may update this Privacy Policy periodically. The “Last updated” date will reflect the most recent revision. Any significant changes will be communicated through our website or via email. Continued use of our services after updates indicates acceptance of the revised policy.

14. Correcting or Removing Personal Information

If your personal information changes or you wish to have your records deleted, you may request this by emailing us at hello@safewithharbor.com. We will process verified requests promptly, subject to legal and accounting requirements.

15. How to Contact Us

If you have questions or concerns about this Privacy Policy, our data practices, or your information, please contact us at:
Email: hello@safewithharbor.com